Effective Date: February 1, 2025
At Song of Songs (SOS) Marriage Ministries, we value your privacy and are committed to safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your personal data, in compliance with the General Data Protection Regulation (GDPR) and Protection of Personal Information Act (POPIA).
By accessing or using our website and services, you agree to the terms outlined in this policy. If you do not agree, please discontinue use of our services.
1. Information We Collect
We collect both personal and non-personal information, including:
Personal Details: Name, email address, and mailing address when you engage with our services.
Payment Information: For event registrations or donations (processed via EFT).
Counseling & Coaching Data: Information shared during marriage coaching and assessments (collected with your consent).
Website Usage Data: IP address, browser type, and interaction history (via Google Analytics and Facebook Pixel).
We do not use cookies on our website.
2. How We Use Your Information
We process your information to:
Provide our marriage coaching, counseling, and enrichment services.
Communicate with you regarding appointments, inquiries, and updates.
Process event registrations, donations, or payments securely.
Improve our website and services through traffic analysis.
Comply with legal and regulatory requirements.
We do not sell, rent, or share your data with third parties for marketing purposes.
3. Legal Basis for Processing Data (GDPR & POPIA)
For users in the European Union (EU), our legal basis for processing personal data includes:
Consent: You have provided clear consent for us to process your data.
Contractual Necessity: Processing is necessary to fulfill our obligations in providing services.
Legitimate Interests: Processing is required for internal administrative purposes, such as service improvement.
For users in South Africa, we comply with POPIA, ensuring the lawful collection, processing, and storage of personal data.
4. Sharing Your Information
We do not share your personal information, except:
When legally required by law enforcement or regulatory authorities.
To payment processors (EFT transactions) to complete a financial transaction.
5. How We Protect Your Information
We take reasonable security measures to protect your data, including:
Secure storage and encryption for sensitive information.
Access control, ensuring only authorized personnel handle confidential data.
SSL encryption on our website to secure form submissions.
However, no system is 100% secure, and by using our services, you acknowledge the inherent risks of online data transmission.
6. International Data Transfers
If you are located outside South Africa, your data may be transferred internationally and processed in compliance with GDPR and POPIA. We ensure appropriate safeguards are in place.
7. Your Rights Under GDPR & POPIA
You have the right to:
✔ Access the personal data we hold about you.
✔ Request correction of inaccurate information.
✔ Withdraw consent (for non-essential data processing).
✔ Object to or restrict processing (where applicable).
To exercise these rights, contact us at: info@sosmarriageministries.com.
8. Data Retention Policy
We retain personal and counseling-related data for 10 years, after which it is securely deleted unless legal or regulatory obligations require further retention.
9. Data Deletion Policy
At this time, we do not offer an option for data deletion requests due to the nature of our counseling services and legal record-keeping requirements.
If you have concerns about your data, please contact us.
10. Children’s Privacy
Our services are not intended for individuals under 13 years old, and we do not knowingly collect personal data from minors.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect regulatory updates or improvements in our practices. Any changes will be posted on this page with a revised "Effective Date".
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
📩 Email: info@sosmarriageministries.com
📍 Address: 4 Swallow Drive, Sandton View, Fourways, 2055
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